Privacy Policy
Effective Date: July 2026
Last Updated: July 2026
This Privacy Policy describes how Organical Botanical (“we,” “us,” or “our”), operated by Tanya Palazzo DBA Organical Botanical, located at 294 Cowesett Ave, Suite 4, West Warwick, RI 02893, collects, uses, and protects information about you when you visit our website at organicalbotanical.com, make a purchase, or use our services.
By using our website or services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information You Provide Directly
We collect information you provide when you:
- Create an account or place an order on our website
- Book a spa treatment or holistic service
- Contact us through our contact form or by email
- Sign up for our newsletter or marketing communications
- Complete intake forms in person at our location
This information may include your name, email address, phone number, mailing address, payment information, and health or wellness information you choose to share with our practitioners in connection with spa services.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected through standard web server logs and may be collected by third-party analytics services.
Purchase and Booking History
We maintain records of your purchase history, booking history, and service preferences to provide you with a better experience and to fulfill orders and appointments.
2. How We Use Your Information
We use the information we collect to:
- Process orders, payments, and bookings
- Communicate with you about your orders, appointments, and account
- Send transactional emails such as order confirmations, shipping notifications, and appointment reminders
- Send marketing communications if you have opted in to receive them
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and maintain the security of our website and services
3. Payment Processing
All payment transactions on our website are processed securely by Stripe, a third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment credentials on our servers. Stripe’s privacy policy is available at stripe.com/privacy.
In-person transactions may also be processed using PayPal. PayPal’s privacy policy is available at paypal.com/privacy.
4. Shipping and Fulfillment
We use Shippo to generate shipping labels and track orders. When you place an order that requires shipment, your name, address, and order information are shared with Shippo solely for the purpose of fulfilling your order. We ship within the United States. International shipping availability may vary — please contact us for details.
5. Email Communications
We use SendGrid to deliver transactional emails such as order confirmations, shipping notifications, and appointment reminders. If you have opted in to marketing communications, we may also use email to send you promotions, new product announcements, and wellness content. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
6. Health and Wellness Information
In connection with our spa and holistic treatment services, you may be asked to complete intake forms that include health and wellness information. This information is collected in paper form at our location and is used solely by our practitioners to provide safe and appropriate services. We do not store health intake information electronically. This information is kept confidential and is not shared with third parties except as required by law.
7. Age Restrictions
Our website and services are intended for users 18 years of age and older. Certain products or services may not be available to persons under 18. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at tanya@organicalbotanical.com and we will promptly delete it.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website.
We use Google Maps to display our location on our contact page. Google’s privacy policy governs information collected through Google Maps.
9. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our website and delivering our services, including Stripe, Shippo, and SendGrid, solely to the extent necessary to provide those services
- Law enforcement or legal process when required by law or to protect our rights and the safety of others
- Business transfers in connection with a merger, acquisition, or sale of all or part of our business, in which case your information would be transferred as part of that transaction
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Purchase and booking history may be retained for up to seven years for accounting and legal compliance purposes.
11. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. To exercise these rights or ask questions about our data practices, please contact us at:
Organical Botanical
294 Cowesett Ave, Suite 4
West Warwick, RI 02893
tanya@organicalbotanical.com
(401) 451-6000
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Governing Law
This Privacy Policy is governed by the laws of the State of Rhode Island, without regard to its conflict of law provisions.